Delivery

What are delivery methods, periods and prices ? 

We ship in France and internationally. 

We offer you the best selection of delivery methods available on the market.

Your order is processed as soon as it is registered, from Monday to Friday (excluding public holidays)

Please note that the order confirmation time may be extended during sale days or other commercial promotions days.

After any order, you can track your order status from your account by going to “My orders”

How can I change a delivery address after placing an order ?

You can change the delivery address if your order has not left our warehouse. To make a request, contact our customer service via the “Contact us” form. 

How can I track my order ?

When your order will be shipped, you will receive an email including your tracking number. You can also track your order from your account by going to “My orders”.

Can I collect my order at store ? 

This service is not available for now.

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Why haven’t I received my order ? 

To track your order, get your tracking number received on your shipping confirmation email or available in your account and inform it on the website of the chosen carrier.

If no information is indicated, contact customer service via the “Contact us” form.

What if items received do not match with my order ? 

If items received do not match to your order, please contact customer service via the “Contact us” form.

What if an item received has a defect ?

If an item has a defect, please contact customer service via the “Contact us” form.