Terms and conditions of sale
What are the delivery methods, times and prices?
We deliver in France and abroad. We offer you the best selection of delivery methods available on the market:
- By Colissimo point relais in France (Free in France)
- Home delivery with Colissimo in France and abroad (Free for orders over €90 in France)
- Express delivery with Chronopost in France and abroad (France and abroad)
- Express delivery with DHL (International)
For countries subject to customs duties, we inform you that you will be asked to pay additional customs duties if your package is delivered directly by the carrier.
Your order is processed as soon as it is validated, from Monday to Friday (excluding public holidays). Orders are prepared every day before 1pm. After this time, orders will be processed the following day (if it's a working day). Please note that the validation period may be extended during sales or other commercial promotions. After placing an order, you can track the status of your order in the "Order" section of the "My account" area.
How can I change a delivery address after placing an order?
You can only change the delivery address if your order has not been validated and its status is "Payment accepted". To make a request, contact customer service via the "Contact us" section, indicating the correct address, or change your address directly in your account.
Once your order is in preparation, we will not be able to modify it.
How can I track my order?
You can track your order by clicking on the link in your "my orders" area or you can follow the link in your shipping email directly. If you have a guest account you can track your order via the tracking email or by clicking"here".
Can I collect my order in store?
Order your items online and collect them from the showroom. Free Click & Collect delivery. Shop online and collect between 9am and 6pm Monday to Thursday and 9am to 5pm on Friday.
Showroom address: 15 Rue du Caire - Paris 2ème
Why haven't I received my parcel?
To find out how your parcel is being delivered, take your tracking number from the shipment confirmation e-mail or from your account, and enter it on the chosen carrier's website. If no information is indicated, contact customer service via the "Contact us" section. You can also contact the carrier concerned, who will be more likely to give you an answer (this is recommended). Please bear in mind that we use a carrier (Colissimo, for example) to dispatch your orders, and that delivery times and delays do not depend on our store, but on the disruptions that carriers may encounter.
If your order is indicated as having been delivered but you have not received anything, please contact us by sending us a sworn statement that you have not received your order and a copy of your identity card so that we can open an inquiry. This information is required by the carriers in order to manage requests as efficiently as possible.
