FAQ

How can I create my An’ge account ?

To create your account, simply go to "Connection", then "Create an account" and fill in your personal information.

By validating your information, you will access your An'ge account. 

After validating your registration, do not forget to fill in your address: 

  • Add a name to the address
  • First name
  • Last name
  • Address
  • Postcode
  • City
  • Country
  • Valid telephone number (essential for transport companies)
How can I log into my account ?

By clicking on "Login" via the menu icon, you will be taken to the login page of your account.

Enter your email address and the password you used when you created your account.

If you have forgotten your password, you can obtain it by email by clicking on the link "Forgot your password". If you do not receive an email with the option to create a new password, please contact us.

If this is your first visit to our site, we invite you to create an An'ge account.

How can I modify my personal data ?

To change your personal details, simply log in to your account and accept under the heading "My personal details".

You will be able to change your information and your password and addresses directly.

How can I change my password ?

Change your password by logging into your account and go to “My information”.

If you have forgotten your password, you can obtain it by email by clicking on the link "Forgot your password". If you do not receive an email with the option to create a new password, please contact us.

How can I subscribe to your newsletter ?

You can sign up when you arrive at our e-shop by entering your e-mail address in the pop-up window that appears on your screen.

You can also subscribe to our newsletter at the bottom of the page. 

From your account, in the "my information" section, you can subscribe by checking the box "Subscribe to our newsletter to receive our news and get a 10% discount on your next order.

How can I unsubscribe from your newsletter ?

Log in to your account, go to “My information” and uncheck the box “Sign up for our newsletter”.

You can also unsubscribe from emails received from us.

If you are unable to unsubscribe, we invite you to send us a message via the "contact us" section

How to create my wishlist ?

Add items that you wish to save to your Wishlist by clicking on the heart icon available on each product sheet. You can find all your saved items by logging into your account, under "My Wishlist".

How can I guarantee the security of my personal data ?

We assure you that any information you share with us is considered confidential and private. By law, we will not share or distribute any information without your consent. Please refer to our Terms and Conditions. The data you provide is used to inform you of the latest news from the House. If you do not wish to be informed, please contact our customer service via the "Contact Us" section.

How can I delete my account ?

If you want to delete your account, contact our customer service via the "Contact us” form. We will take care of your demand within 48 hours. All your data will be deleted. To access our product catalog again, we invite you to re-create a new account. 

How can I order on ange-eshop.com ?

To make a purchase on our site, simply go to the product sheet of an item, select a size and a colour and add the product to your basket by clicking on the button provided for this purpose. Then access your basket by clicking on the icon. Log in or place your order as a guest, check your basket and confirm your purchase.

Fill in your personal information (delivery and billing address), a valid telephone number and an e-mail address (essential for the carrier). Then enter your bank details.

Once these steps have been validated, an email confirming that your order has been processed will be sent to you.

Once your payment has been validated, and your package has been shipped, you will receive a new email informing you of your package tracking number. You can track the shipment from your account in the order concerned.

Do I have to create an account to place an order ?

You do not need to have an account to place an order on our site. You can place an order as a guest. However, if you plan to shop regularly in our online shop, creating an account will allow you to

  • Track the status of your current orders
  • Quickly place your next orders
  • View the history of your purchases
  • Change your password
  • Change your contact details
  • View your credit notes and/or refunds
  • Make a return request and check its status

How can I find a specific item ?

To find a specific item, you must type the name of the product, the reference or keywords identifying the product you’re looking for in the search bar.

How do I know which size to order ?

You can find under each product information our size guide, allowing you to easily find the right size.

You can also contact our customer service via the “Contact us” form for more information on our products.

How can I add a promo code to my order ?

If you have a promo code, enter it in your shopping cart page. If it doesn't work, please check the terms of use or contact customer service via the “Contact us” form.

How can I know if my order has been registered ?

After placing your order on our website, you will receive a confirmation email. Once our team has carefully prepared your order, you will receive a second email informing you that your order has been dispatched and that our delivery service has taken charge of it.

If you have a customer account you can check that your order is listed in the "My Orders" section.

How can I modify or cancel my order ?

If you wish to modify or cancel a validated order, contact our customer service via the "Contact us" section.  This request can only be made if the status of your order is "payment accepted". 

If the order is being prepared, we will unfortunately not be able to modify your order or change the delivery address and carrier. 

Which payment methods are accepted on ange-eshop-pro.com ?

The following payment methods are accepted : Visa, EuroCard / MarsterCard, Carte bleue, ecard, Paypal.

How can I be sure that I am using my card safely ?

Bank details used on our website will be encrypted and remain encrypted if you want to save them. Only Clic & Pay by Crédit du Nord group payment service will have access to it when confirming your order. We also guarantee complete security of your contact details following the SSL certification that we use.

When will my bank account be debited ?

Your bank account will be debited once you confirm your order. If your order cannot be shipped for any reason, you will be notified of the cancellation and will be reimbursed for the total amount of your order.

What are delivery methods, periods and prices ?

We ship in France and internationally. We offer you the best selection of delivery methods available on the market:

- Free delivery with Mondial Relay.
- Home delivery with Colissimo. (Free for orders above 90€)
- Express delivery with Chronopost.

It is also possible to get your order using Click & Collect from our showroom in Paris, for free and with no minimum amount.

Your order is processed as soon as it is registered, from Monday to Friday (excluding public holidays). Please note that the order confirmation time may be extended during sale days or other commercial promotions days.

After any order, you can track your order status from your account by going to “My information”.

How can I change a delivery address after placing an order ?

You can only change the delivery address if the status of your order is "payment accepted". To make a request, contact customer service via the "Contact us" section.

How can I track my order ?

As soon as your order leaves our warehouse, you will receive a confirmation e-mail with your order tracking number. You can also track your order in your account under the 'my orders' section.

Can I collect my order at store ?

It is now possible to collect your order from our Paris showroom. Order your items online and pick them up at the showroom on Monday, Tuesday, Wednesday, Thursday from 10am to 5:30pm and Friday from 10am to 5pm for free with no minimum purchase.

Showroom address: 15 Rue du Caire - Paris 2nd

Why haven’t I received my order ?

To track yourorder, get your tracking number received on your shipping confirmation email or available in your account and inform it on the website of the chosen carrier. If no information is indicated, contact customer service via the “Contact us” form.

What if items received do not match with my order ?

If the items received are not in accordance with your order, please contact customer service via the "Contact Us" section.

You can also make a return request directly by selecting the reason corresponding to your problem.

What if an item received has a defect ?

If an item received is faulty, please contact customer service via the "Contact Us" section.

You will then be asked for proof. If the defect is accepted by our team we will send you a pre-paid slip to complete your return. 

Once the return is received, we will ask you if you would like an exchange or a refund.

If you want an exchange, we will ask you for your full postal address, telephone number and email address.

How to make a return?

If you have a customer account:

To return an item to us, go to your account, in the "My orders" section.

Go to the details of the order you wish to return. In this section, you can select the product(s) concerned and indicate the reason for your return. Following your request, our team will validate your request manually.

Once your return request has been manually validated by our team, you will be able to download and print the return document available in your "my returns" area. This is not a prepaid return slip but an explicit document with the returned products. See the heading "Are I responsible for the return costs" for more information.  

You have a period of 14 days from the day of receipt of your parcel to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be refunded.

The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached and the return form duly completed to the following address via the local post office. We do not accept returns via Mondial Relay and you will not be refunded:

ANGE PARIS - DADIER

9 rue Joseph et Etienne Montgolfier

93110 Rosny-sous-Bois

FRANCE

Returns of orders made with click and collect should also be sent to this address.

If you have a guest account:

If you have placed your order with a guest account, please return your items with the invoice and give us the reasons for your return. You cannot make a return request directly even if you create one after your order.

You have a period of 14 days from the day of receipt of your package to make your return request and send us your return. If after 14 days we have no news of your return and no response from you, we will refuse your return and you will not be refunded.

The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached and the return form duly completed to the following address via the local post office. We do not accept returns via Mondial Relay and you will not be refunded:

ANGE PARIS - DADIER

9 rue Joseph et Etienne Montgolfier

93110 Rosny-sous-Bois

FRANCE

Returns of orders made with click and collect should also be sent to this address.

You can also make a return request by contacting us via the returns form of our customer service department, indicating the reference of the order, the name and colour of the product to be returned and the reason for the return.

Are exchanges possible ?

You cannot exchange your item directly. If you wish to exchange an item for a different size or a different colour, we invite you to make a return request via your account under the heading "My orders" by following the procedure mentioned above and to recreate an order for the item you wish to have instead.

How and within what time can I be reimbursed?

Once your return has been received, you will be refunded within 30 days of your return request. If certain items do not qualify for our returns policy, then they will be returned to the original address of the order.

How should I prepare my return?

Once you have printed your returns form, please pack your returns in the original packaging and place your completed form and invoice inside. The returned products must be in perfect condition, they must not have been worn or washed. The returned products must be carefully folded and placed in their original packaging with their labels attached.

Send your package to the following address : 

ANGE PARIS - DADIER

9 rue Montgolfier

93110 Rosny-sous-Bois

Are shipping costs refunded following a return?

Yes, the shipping costs will be refunded if you return your entire order, not the return shipping costs but the costs you may have paid when you placed your order.

No, the shipping costs will not be refunded if you return your order partially.

Are return costs prepaid?

Except in the case of an error on our part or a defective product, you will be responsible for the return shipping costs and will not be reimbursed.

How contact us?

For any further information, please contact our customer service via the “Contact us” form. We undertake to process your request within 72 hours, excluding weekends and holidays.