FAQ

How can I create my An’ge account ?

To create your account, go to “Connection” then “Create an account” and inform your personal information. When you’ll validate your information, you’ll access your account.

How can I log into my account ?

By clicking on the “Login” icon from the menu, you will access the login page. Enter your email and password used when creating your account.

If you have forgotten your password, you can get it back by clicking on the “Forgot my password” link.

If this is your first time on our website, we invite you to create a new account.

How can I modify my personal data ?

To modify your personal data, all you have to do is log into your account and go to “My information”.

How can I change my password ?

Change your password by logging into your account and go to “My information”.

How can I subscribe to your newsletter ?

Newsletter subscription can be found at the bottom of any page of the website. You can also log into your account, go to “My information” and check the box “Sign up for our newsletter”

How can I unsubscribe from your newsletter ?

Log in to your account, go to “My information” and uncheck the box “Sign up for our newsletter”. You can also unsubscribe from emails received from us.

How to create my wishlist ?

Add items you want to save to your wishlist by clicking on the heart icon available on each product. Find all your saved items by logging into your account and access to “My wishlist”.

How can I guarantee the security of my personal data ?

We assure you that all information that you share with us is considered confidential and private. Based on the law, we will not share or spread your information without your consent. You can refer to our General Terms & Conditions of Sale. Data you provide us is used to inform you news of the brand. If you do not wish to be informed, please contact our customer service via “Contact us”.

How can I delete my account ?

If you want to delete your account, contact our customer service via the "Contact us” form. We will take care of your demand within 48 hours. All your data will be deleted. To access our product catalog again, we invite you to re-create a new account. 

How can I order on ange-eshop.com ?

To order on our website, all you need is go to a product page, select a size and/or a color and add the product to your cart. Then access your cart, check it, log into your account and complete the purchase. 

Fill in your personal information (delivery and billing address). Then inform your payment method. Once these steps have been validated, you will receive a confirmation email. 

Once your payment is validated and your order has been shipped, you will receive a new email including your tracking number.

Do I have to create an account to place an order ?

It is not necessary to have an account to place an order on our website. You have the option to place an order as a guest. However, if you plan to make regular purchases on our e-shop, creating an account will allow you to: 

-Monitor the progress of your current orders
-Place your next orders quickly
-View your purchase history
-Change your password
-Modify your contact details

How can I find a specific item ?

To find a specific item, you must type the name of the product, the reference or keywords identifying the product you’re looking for in the search bar.

How do I know which size to order ?

You can find under each product information our size guide, allowing you to easily find the right size.

You can also contact our customer service via the “Contact us” form for more information on our products.

How can I add a promo code to my order ?

If you have a promo code, enter it in your shopping cart page. If it doesn't work, please check the terms of use or contact customer service via the “Contact us” form.

How can I know if my order has been registered ?

After confirming your order, you will receive a confirmation email proving that your order is well registered. Then, when your order is reading to go, you will receive a second email informing that your order has been shipped.

How can I modify or cancel my order ?

If you wish to modify or cancel a validated order, please contact our customer service via the "Contact us" section.  This request can only be made if the status of your order is "payment accepted".

Do you propose e-gift cards ?

E-gift cards are available on our website during certain periode of the year.

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Which payment methods are accepted on ange-eshop-pro.com ?

The following payment methods are accepted : Visa, EuroCard / MarsterCard, Carte bleue, ecard, Paypal.

How can I be sure that I am using my card safely ?

Bank details used on our website will be encrypted and remain encrypted if you want to save them. Only Clic & Pay by Crédit du Nord group payment service will have access to it when confirming your order. We also guarantee complete security of your contact details following the SSL certification that we use.

When will my bank account be debited ?

Your bank account will be debited once you confirm your order. If your order cannot be shipped for any reason, you will be notified of the cancellation and will be reimbursed for the total amount of your order.

What are delivery methods, periods and prices ?

We ship in France and internationally. We offer you the best selection of delivery methods available on the market:

- Free delivery with Mondial Relay.
- Home delivery with Colissimo. (Free for orders above 90€)
- Express delivery with Chronopost.

It is also possible to get your order using Click & Collect from our showroom in Paris, for free and with no minimum amount.

Your order is processed as soon as it is registered, from Monday to Friday (excluding public holidays). Please note that the order confirmation time may be extended during sale days or other commercial promotions days.

After any order, you can track your order status from your account by going to “My information”.

How can I change a delivery address after placing an order ?

You can change the delivery address if your order has not left our warehouse. To make a request, contact our customer service via the “Contact us” form. 

How can I track my order ?

As soon as your order leaves our warehouse, you will receive a confirmation e-mail with your order tracking number. You can also track your order in your account under the 'my orders' section.

Can I collect my order at store ?

It is now possible to collect your order from our Parisian showroom. Order your items online and pick them up on Mondays, Tuesdays, and Thrusdays for free and with no minimum purchase.

Showroom address: 15 Rue du Caire- Paris 2èm

Why haven’t I received my order ?

To track your order, get your tracking number received on your shipping confirmation email or available in your account and inform it on the website of the chosen carrier. If no information is indicated, contact customer service via the “Contact us” form.

What if items received do not match with my order ?

If items received do not match to your order, please contact customer service via the “Contact us” form.

What if an item received has a defect ?

If an item has a defect, please contact customer service via the “Contact us” form.

How to make a return?

To return an item to us, go to your account, in the "My Orders" section. Access the details of the order you wish to return. In this section, you can select the product(s) concerned and indicate the reason for your return. Following your request, our team will validate your request.

You can also make a return request by contacting us via our customer service return form.

Once your return request has been validated, you will receive an email to let you know that the return document is available on your account in the "my returns" section. Click on it to download and print it. 

You have 14 days from the day you receive your parcel to make your return request. You then have a further 14 days to return your parcel to us.

Returned products must be in perfect condition and must not have been worn or washed. They must have their labels. Returned products must be placed in their original packaging accompanied by the return form duly completed to the following address via Colissimo :

ANGE PARIS - DADIER

9 rue Montgolfier

93110 Rosny-sous-Bois

Are exchanges possible ?

You cannot directly exchange your item. If you want to exchange an item for a different size or a different color, we invite you to make a return request via your account under “My orders” and to recreate an order for the piece you wish to have instead.

How and within what time can I be reimbursed?

Once your return has been validated, you will be refunded within 30 days of your return request. If certain items are not eligible for our return policy, then they will be returned to the original order address.

How should I prepare my return?

Please pack your products to be returned in their original packaging and place your completed form there.

Send your package to the following address : 

ANGE PARIS - DADIER

9 rue Montgolfier

93110 Rosny-sous-Bois

Are shipping costs refunded following a return?

Only returned products are refunded to you.

Are return costs prepaid?

Return shipping costs are your responsibility. 

How contact us?

For any further information, please contact our customer service via the “Contact us” form. We undertake to process your request within 72 hours, excluding weekends and holidays.